FAQ FMES - Florida Medical Educational Services

25. If you change your license number from "applicant" to your newly issued FLORIDA LICENSE number, be sure to do this before you pass and pay for another online program. Thank you

26. Your programs are approved for whom? Please go to FMES accreditation page.

1. How do I pay for the programs? Back to Top

Programs can be paid for online. You do not have to pre-pay! We accept VISA, MasterCard, DISCOVER, AmEx, JCB, Dinner's Club, China Unionpay, and eChecks (for PayPal members). FMES uses PayPal shopping carts, you do NOT have to have a PayPal account.

Programs can be completed online and paid for by; personal check/money order or with VISA or MasterCard. The payment can be mailed, called-in, faxed to FMES. If a credit card payment is mailed, faxed, or called-in a card fee of $.75 applies.

Certificates are made available on our website the day we receive your payment. You will receive an email when the certificate link as been activated. Payment must be received within 20 days after completing the program to receive credit. FMES will report the credits, as you earn them, to the proper state agency (CE Broker or Barber's Board).

Mail order home study programs can be ordered and paid for online once you log into the system. Home study orders can also be mailed, fax'ed, or called in (386-325-5790).

2. How long will it take to receive my certificate? Back to Top

After passing a test online and paying online, your certificate is ready immediately. The ADD TO CART button will flip to a CERTIFICATE link.

When FMES receives your payment by mail, phone, or fax, a certificate is available online that day, if you complete the course online.

Otherwise, all mail order home study programs, the certificate is usually mailed the next business day, after obtaining a passing test score.

3. What happens if I don't pass the quiz? Back to Top

When this occurs, you may click the back button and retake the test, retesting is free.

For home study programs that are completed through the mail, retesting is free of charge.

4. I'm fighting a deadline. How will my certificate be dated? Back to Top

Certificates are dated with the date you passed the test online (this information is recorded automatically by our online testing program).

5. How do I change my contact information, email address, or license number? Back to Top

To change information on an established registration, first login, using your username and password you created during the registeration process. Once you successfully login to our website you will notice a "Update my profile " link under your name. Click this link to make changes to your information. After you type the new information, be sure to click "update profile" to save changes. Updated information is displayed instantly. This does not apply to your name (read next question).

6. How do I make a correction to my name on the certificate or registration page? Back to Top

After you successfully register, the only way to change your name is to email FMES or call us at (386) 325-5790.

7. You can recover your username/password on the registration page.
Look for " Forget your password? " and enter your email address.

8. How many contact hours can I do through home study? Back to Top

Florida licensed Respiratory Care Practitioners can complete up to 12 hours through home study per biennium. California licensed Respiratory Care Practitioners can complete up to 15 hours through home study. Nurses with a State of Florida license may complete 24 hours through home study. Florida Dietitians and Nutrition Counselors ceu requirements.

9. Do Florida respiratory therapists need a 2 hour Emergency or Diasaster Prepardedness for license renewal? Back to Top

Yes, as of July 2007, licensees will need to complete an approved 2 contact hour "Emergency Prepardedness" course for license renewal.

10. Do Florida respiratory therapists or nurses need HIV/AIDS for license renewal? Back to Top

As of July 1, 2006, licensees will no longer be required to take an HIV/AIDS course for each renewal. An applicant or newly licensed respiratory therapist is required to take an approved 3 hour HIV/AIDS course. The Florida Board of Nursing requires HIV/AIDS as a one-time, 1-hour CE requirement to be completed prior to the first renewal.

11. Do Florida respiratory therapists need the Domestic Violence for license renewal? Back to Top

No, Domestic Violence is not a requirement for Florida respiratory therapists. Some, home care agencies may require this program. It is only required by the Florida Board of Nursing.

12. Do Florida respiratory therapists or nurses need a 2 hour Medical Error Prevention for license renewal? Back to Top

Yes, to renew your Florida license you must complete a Board approved 2 hour continuing education course relating to the prevention of medical errors.

13. Will FMES report my CEU's to CE Broker if I am a Florida applicant? Back to Top

No, FMES can not report "applicants", but you can print a copy of your certificate and include it with your application to the state.

14. I am a nurse, applying for licensure in Florida and haven not taken the HIV/AIDS or Domestic Violence courses yet. What should I do? Back to Top

Upon checking the appropriate box on the application, you will be allowed six months from the date of licensure to complete this requirement. All the courses must be from a Florida-approved continuing education provider, like FMES.

15. I took courses in the past, but when I sign in I can not access them any more. They are displaying my old test scores. What should I do? Back to Top

The best solution would be to re-register and create a new username/password. Pass all current tests under this "new" username/password. Keep that "old" username/password, so you will be able to log-in and print additional certificates of the "old" courses that you completed.

If you desire to keep the same username/password FMES will be happy to re-set your test scores. In this case, please contact Florida Medical by phone or email requesting your account be re-set. Thank you.

16. Will FMES report my CEU's to CE Broker? Back to Top

Yes, it is mandatory that we report your CEU's to CE Broker within 90 days. FMES will usually report your credits to CE Broker within 3-14 days of the participant passing and paying for the test. CE Broker will then track your CEU's and report them to the Department of Health, therefore, it is very important that you give us your professional license number when registering. If your credits are not displaying with CE Broker within 30 days, please contact FMES. We can not be responsible for participants who give the wrong license number when they register. If you are in a hurry to have your credits posted on CEBroker, FMES will be happy to comply with your request.

The problem may be with "cookies". Users must accept cookies from FMES in order for the sign-in process to work. In order to login successfully, you must have cookies enabled in your browser. This task varies a bit from one browser version to another. Here are some step-by-step instructions for the most popular browsers:

Windows IE 7.x Browser or MSN Browser

Close any Internet browser windows that are open.
Next: Click Start, point to Settings, and click Control Panel. (In Windows XP, just click Start and then Control Panel.)
If the Control Panel window is empty, click View all Control Panel Options in the left section of the window to display all the icons.
Select Tools or
Select Internet Options
Select the Privacy tab.
Select Advanced
Deselect override automatic cookie handling button
Click on the OK button at the bottom of the screen.
Click OK to exit

Microsoft Internet Explorer 6.x, Windows

On the Tools menu, click Internet Options.
On the Privacy tab, move the slider to Low or Accept All Cookies.
Click OK.

For more information, visit the Microsoft Web site and read this article:
Web Site Reports That You Must Enable Cookies

Microsoft Internet Explorer 5.x, Windows

On the Tools menu, click Internet Options.
On the Security tab, click the Custom Level button.
Scroll down to the Cookies section.
Set "Allow cookies that are stored on your computer" to "Enable."
Set "Allow per–session cookies" to "Enable."
Click OK.

For more information, visit the Microsoft Web site and read this article:
How to Set and Customize Cookies Settings in Internet Explorer

Microsoft Internet Explorer 5.x, Macintosh

On the Explorer menu, select Preferences.
Under the Receiving Files option, select Cookies.
Under "When receiving cookies:" select Never Ask.
Click OK.

For more information, visit the Microsoft Web site and read this article:
Using Internet Explorer 5 for Mac

Safari

On the Safari menu, click Preferences.
Click the Security icon.
In the Accept Cookies selection box, choose Always.
Close the security window.

For more information, visit the Apple Web site and read this article:
Safari Support

AOL 8.0
From the AOL Toolbar, select Settings.
Select Preferences
Select Internet Properties (WWW)
Select the Privacy tab
Select Advanced
Deselect override automatic cookie handling button
Click OK to exit.
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To allow pop ups on Chrome Browser to view (videos).

Close any Internet browser windows that are open.
Next: Click Start, point to Settings, and click Control Panel.
Next: Click Network and Internet
Next: Click Internet Options
Next: Click the Privacy tab
Next: Click Settings in the Pop-up Block box
Next: enter fmes.net as an "address of website to allow" pop-ups
Next: Click Add and then close
Done. View video.

18. When I first registered, I was an applicant. Now, I have attained a Florida license number. How do I change this information? Back to Top

Login to the FMES website with your username/password. Click "change mailing address or license information". Your registration information will pop up and you can make changes. Be sure to give us your new license number BEFORE you pass another test. You have started a new licensing cycle, since the first time you registered, please just re-register on our website.

19. Can I create a hard copy (printed format from home computer) of FMES program(s) and/or test from your website? I want the printed format to refer to when taking the test on-line, to mail my answers, or place an order. Back to Top

All website text, graphics, selection and arrangement thereof, and all software are protected under Copyright © 1994, Florida Medical Educational Services (FMES), ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order or earning continuing education credits with FMES. Any other use of materials on this website--including reproduction for purposes other than those noted above, modification, distribution, or republication--without the prior written permission of Florida Medical Educational Services is strictly prohibited.

20. Will FMES mail my certificate, if I complete the credits online? Back to Top
Programs completed online (home study or FMES LIVE! Webinars) will have the certificate available online. If you still desire to have the certificate mailed, please go to the Order Form and pay the $5.00 processing fee. Thank you

21. I hold two Florida licenses that FMES credits would apply. Do I have to pay twice to receive credits for both licenses? Back to Top
No, you do not have to pay twice. When you register, enter both Florida license numbers and we will report both to CEBroker, the state's auditing system, for the price of one. Please, give us the licenses numbers before you pay or pass a test or just call us and we will enter the license number under your profile.

22. How much are FMES LIVE! Webinars? Back to Top
Each 1 hour Webinar is $10.00. After viewing the webinar and completing the survey, you will be directed to pay to earn and print a certificate of completion.

23. How do I know when a FMES LIVE! Webinar will be held? Back to Top
Register, if you have not already done so and Log-in. Enter by Clicking the FMES LIVE! Webinar box. A listing of webinar titles will be available. Choose a webinar title and view the schedule. From the schedule page, a webinar in-session will have a "Watch Presentation" link.

24. Do I have to reserve a seat or sign-up in advance to watch the FMES LIVE! Webinar? Back to Top
There is no need to pre-pay or sign-up in advance. Just come and attend a Webinar at your convenience, during the alloted times.

25. If you change your license number from "applicant" to your newly issued FLORIDA LICENSE number, be sure to do this before you pass and pay for another online program. Thank you.

26. Your programs are approved for whom? Please go to our accreditation page.

Back to Top

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